Publication: Sacramento Bee
Newly released data from the California Department of Motor Vehicles show the state making a huge dent in the wait times customers are experiencing across the state.
In a report sent to state lawmakers last month, the DMV showed it has cut delays nearly in half. As of September, customers across the state without an appointment waited an average of 38 minutes, which represents a 48 percent decrease from the average time of 73 minutes customers experienced at the same time last year.
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As of November, 6.7 million customers had gotten a Real ID since the DMV started issuing the cards in January 2018, according to Anita Gore, a spokeswoman for the DMV.
This pales in comparison, however, to the 21.5 million still eligible for a Real ID card and the 10 million the DMV expects to see come in for it between now and the Oct. 1, 2020 deadline.
“We’ll have millions of Californians coming in, in a year that they normally would not be coming,” said Assemblyman Phil Ting, D-San Francisco. “I worry when we get to July, August, and September (of 2020), we’ll have more unbearable wait times.”
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